Art 1 – Prices and payment terms

The payment of the order is made in one payment of the total amount indicated (including any promotional discount and delivery costs). The prices displayed on the uxkit.minotaure.io site are indicated all taxes included (VAT included) and in Euro.

Delivery costs are not included in the price indicated but are calculated separately, depending on the delivery address indicated and the volume of products ordered. A minimum flat rate of 5,70€ for delivery costs is applied de facto to any order placed on the uxkit.minotaure.io website.

The order will only be considered complete and validated after receipt of payment. The products will only be shipped after payment has been received in the company’s bank account.

In the case of an order delivered outside of Europe, it is the customer’s responsibility to find out about any restrictions or customs duties imposed by their country on the order placed. The company cannot be held responsible if the customer is faced with any restrictions or additional taxes due to the policy of their country.

Art 2 – Availability

The products offered for sale by the company are subject to availability. In the event of unavailability of one or more products after payment of the order, the company undertakes to inform the customer and to offer him a modification of his order or a delivery postponed to the end of the stock shortage of the product(s) in question.

Art 3 – Reservation

The company reserves the right to suspend, cancel or refuse a customer’s order, in particular if the data communicated proves to be erroneous or incomplete (preventing the correct delivery of the products, for example). In the event that the company is obliged to suspend, cancel or refuse an order that has already been validated and paid for, it will proceed with a full refund of the costs paid by the customer – insofar as the products have not been dispatched.

Art 4 – Personal data

The personal data collected during the ordering process (surnames, first names, postal addresses, telephone numbers and email addresses) are used solely for the purpose of tracking the order and its shipment (in order to inform the customer of the validation of the order, its shipment, and arrival).

The customer’s personal data is used to ensure effective communication between the company and the customer. These details will be kept in our customer file to monitor the relationship between the customer and the company. It may be used for promotional purposes for the various UXKit products that we may create and sell. The data collected will not be passed on to third parties for any reason whatsoever, nor will it be used for any other purpose than those mentioned above.

This data will be stored for up to 2 years after the last interaction between the company and the customer. The customer may at any time request the deletion of their details from the company’s database by contacting the company directly by email at minotaure@spade.be and informing the company of their request.

Art 5 – Provisions related to e-commerce

The customer acknowledges the restrictions and risks related to the use of the internet or any other means by which the uxkit.minotaure.io website is accessible. The customer also acknowledges the risks of storing and transmitting information digitally. The company cannot be held responsible for any damage caused by the use of its website.

The client accepts that the electronic communications exchanged and the backups made by the company may be used as evidence.

Art 6 – Delivery time

The delivery times indicated at the time of ordering – between 7 and 10 working days maximum – are an estimate for delivery in France, Belgium or Luxembourg. They are not binding on the company. The company cannot be held responsible if the products ordered arrive a few days earlier or later. Packages are sent with a tracking code to trace their way to the address indicated.

The transport of parcels is not provided by the company but by a third party (postal service). The company cannot therefore be held responsible for any delay in delivery. The customer may not invoke delivery delays to claim damages, a refund (even partial) of the order or any other claim.

Art. 7 – Receipt of the order

All ordered and paid for products are shipped in packaging that protects them from shock and possible humidity. The parcels are handmade by the company and the integrity of each parcel is checked before packing. The company thus guarantees that the packages are complete, protected and in good condition. The customer is obliged to check the apparent good condition of the order received and the conformity of the product(s) delivered.

Any complaints must be made within 2 calendar days of receipt of the order, accompanied by photographs. After this period, they cannot be taken into account and the customer will be deemed to have definitively received the order. If a complaint is found to be justified, the company undertakes to evaluate directly with the customer the possible alternatives in order to give a satisfactory outcome to the transaction.

Art 8 – Right of withdrawal

8.1 – Private consumers

In accordance with Article VI.47 of the Code of Economic Law, the customer (private buyers only) who remotely orders products from the seller has a period of 14 calendar days from the day of delivery of these products to notify the seller that he/ she is withdrawing from the purchase, without penalty and without giving reasons. Where this period expires on a Saturday, Sunday or public holiday, it shall be extended to the next working day.

The customer who opens or uses a product before the expiry of the withdrawal period shall be deemed to have waived his right of withdrawal in respect of that/ those product(s). The customer can notify his wish to withdraw from the purchase by means of the withdrawal form available on the website of the FPS Economy (https://economie.fgov.be/sites/default/files/Files/Forms/Formulaire-de-retractation.pdf). The customer must return the product(s) he/ she has renounced at his/ her own expense, in perfect condition and in their original packaging. The packs of cards are delivered individually wrapped in plastic and placed in reinforced cardboard boxes. Upon receipt of the product(s), the company shall notify the client of the condition of the product(s). If the product(s) are confirmed to be in perfect condition and returned in their original packaging, the company will refund the product(s) amount within 14 working days from the date of notification.

Delivery costs are not refunded.

8.2 – Professional buyers

In the case of a professional purchase, Belgian law does not provide for any recourse to cancel the purchase without a valid reason or in the event of a defect in the product delivered. Our products are presented in the most transparent way possible, and we consider that every purchase is made with full knowledge of the facts.

Art 9 – Defective products

The products available on the uxkit.minotaure.io website are delivered with detailed instructions for use. These products are exclusively dedicated to professional use, as a support for reflection. The company accepts no responsibility for any use other than that specified in the user manual for its products.

No comments will be taken into account which state that the product is defective in any way other than that for which it is intended.

Art 10 – Warranty

The company is obliged to guarantee the product(s) against hidden defects that make them unfit for the use for which they are intended, or that diminish this use to such an extent that the client would not have acquired them if they had known about them. In the event of a hidden defect, the customer must act within a short period of time (in accordance with Article 1648 of the Civil Code) and may choose between returning the product for a full refund or keeping it for a partial refund. The company is not obliged to guarantee the products against apparent defects, of which the customer could or should have been aware at the time of purchase. Similarly, the company is only obliged to guarantee the products against hidden defects of which it was aware at the time of sale and of which it failed to warn the customer. Only the invoice is valid as a certificate of guarantee for the customer vis-à-vis the company.

Art 11 – Intellectual property

The information, logos, content, illustrations, graphic charts, etc. visible on the company’s website and/or on its physical products are protected by intellectual property law. The customer is not allowed to reproduce, rent, borrow, sell, distribute or create derivative works based in whole or in part on the elements present on the website and/ or the company’s products. The price indicated on the product(s) therefore does not include any transfer of intellectual and/ or industrial property rights on any grounds whatsoever. Any resale or counterfeiting of these products is strictly forbidden and liable to prosecution.

Art 12 – Applicable law

These General Terms and Conditions are subject to Belgian law. Any dispute relating to the validity, interpretation, execution or breach of these GTCs shall be subject to the jurisdiction of the courts of Brussels.

Prior to any other method of dispute resolution, the client undertakes to try to reach an amicable agreement in writing with the company.

In the event that the amicable settlement fails, the company and the client will have recourse to mediation.

Only as a last resort will the Brussels courts be called upon.

Spade scrl for uxkit.minotaure.io

Version of 01/10/2022